Terms and Conditions

1. Scope and contracting parties

These terms govern all contracts concluded via protocol.atlasbiolabs.com between Atlas Life Sciences GmbH ("Atlas Life Sciences", "we") and consumers ("customer", "you") per §13 BGB. Atlas Baseline is not ordered via this website: it is ordered in the Atlas Biolabs checkout (app.atlasbiolabs.com), and for Atlas Baseline only the consumer terms shown and accepted there apply, including the information on the right of withdrawal.

2. Services offered

Atlas Baseline: see section 1. The scope of service is set out in the consumer terms of the Atlas Biolabs checkout.

Atlas Trace: epigenetic methylation analysis from a blood sample, structured reports on biological age, stress signatures, hair health, and athletic recovery.

Atlas Trace includes: kit shipping, laboratory analysis, and structured reporting.

3. Conclusion of contract

A contract is formed when you complete checkout via our payment provider (Stripe). You receive an order confirmation via email.

4. Prices and payment

All prices are in EUR and include VAT.

Payment is processed via Stripe (credit card, SEPA, and other methods offered at checkout).

Payment is processed at checkout. Invoices are issued electronically.

5. Delivery

The sample collection kit is shipped to the address provided at checkout.

Delivery within 5-7 business days within the EU and UK.

Geographic scope: EU and UK only. Shipping is included in the price.

For Atlas Baseline, section 9 applies.

6. Sample processing and results delivery

The customer collects the sample per the included instructions and returns it via the prepaid return shipping label.

Results are delivered via secure email or through the customer portal.

7. Withdrawal right (§312g BGB)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day you receive the sample collection kit.

To exercise the right of withdrawal, you must inform us (Atlas Life Sciences GmbH, Aroser Allee 68, 13407 Berlin, hello@atlasbiolabs.com) of your decision to withdraw from this contract by a clear statement (e.g., a letter sent by post or email).

Upon valid withdrawal, we refund all payments received from you without undue delay and no later than 14 days from the day we receive your withdrawal notice.

Important: the right of withdrawal expires prematurely once the laboratory has begun processing your sample (i.e., once your returned sample has been registered at our laboratory and analysis has commenced). By activating or using the collection kit and returning the sample for processing, you explicitly consent to the commencement of services within the withdrawal period and acknowledge that your right of withdrawal expires upon commencement of analysis per §356(4) BGB.

8. Medical disclaimer and service scope

Atlas Protocol provides informational and decision-support services. Results are not a medical diagnosis. Results should be discussed with a qualified healthcare provider before making medical decisions. Atlas Life Sciences GmbH does not replace medical care.

9. Atlas Baseline

For Atlas Baseline, the consumer terms shown and accepted in the Atlas Biolabs checkout apply (see section 1); these terms do not.

The collection kit ships to 197 countries and territories, including Switzerland and the United Kingdom.

All 197 countries and territories: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Niue, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Korea, Spain, Sri Lanka, St. Helena, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Vietnam, Zambia, Zimbabwe.

10. Age and geographic restrictions

Customers must be 18 years of age or older.

The service is available in EU member states and the United Kingdom only.

For Atlas Baseline, section 9 applies.

11. Warranty (consumer)

Statutory warranty provisions apply (§§434 ff. BGB). The warranty period is 2 years for material defects. Claims must be reported to hello@atlasbiolabs.com.

12. Liability

Atlas Life Sciences GmbH is liable without limitation for intent and gross negligence, for injury to life, body, or health, and under the German Product Liability Act.

For slight negligence, liability is limited to breach of essential contractual obligations (obligations whose fulfillment is essential to the proper performance of the contract and on whose fulfillment the customer regularly relies), and capped at foreseeable damages typical for this type of contract.

Liability for consequential damages is excluded except where mandatory by law.

Atlas Life Sciences GmbH assumes no liability for medical or lifestyle decisions made by the customer based on Atlas Protocol results.

13. Applicable law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, the protective jurisdiction of the consumer's habitual residence remains unaffected. For merchant-level disputes where applicable, jurisdiction is Berlin.

14. Severability

Should any provision of these terms be invalid, the remaining provisions remain unaffected. The parties agree to replace the invalid provision with a valid provision closest to the original economic intent.

15. Data protection

For personal data processing, our Privacy Policy applies: protocol.atlasbiolabs.com/privacy.

16. Contract language

These terms are available in English and German. In case of inconsistency, the German version prevails.